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Mike MakauskasVice-President of ServiceAs the Vice President of Service for CopyFax, Mike oversees the day to day operations of dispatch, service, and the parts departments. Mr. Makauskas has superior training in all Ricoh products, and has spent 13 years with the company, working as a delivery driver, warehouse manager, parts manager, and a service manager. |
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Stephen BennettField Service SupervisorWith over 24-years of service experience, Stephen is a go-to guy for any issues related to CopyFax’s products. In addition to handling the issues of our customers in the field, Mr. Bennett is a team supervisor and oversees the training of service personnel. Stephen is currently enrolled at St. John’s River Community College, obtaining an Administrative degree. He also holds currently many Compatia Certifications. |
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Rick ElsonTeam LeaderRick has over 19 years experience with CopyFax, servicing the entire product line including Ricoh. As a team leader, Rick not only works with customers on their service related issues, but he also guides and advises technicians with their customers’ challenges. |
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Yevgeniy MuzichukService TechnicianYevgeniy has spent three years with CopyFax, and brings 16 total years in the office automation industry. Mr. Muzichuk maintains and services office equipment such as fax machines, copiers, printers, and scanners. |
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Will WilliamsService TechnicianWill has been a valued service expert for the past year and a half at CopyFax, maintaining, servicing, and repairing equipment for the customers. Will has a history of service, having held the position of Avionics Electronics Technician with the US Marines. |
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Nathan CainHelp Desk CoordinatorNathan has spent 11 years with CopyFax, assisting customers with their equipment-based concerns and questions, and assisting CopyFax technicians with various updates and technical information. Mr. Cain is a Ricoh factory trained technician, and is PDI+ Certified. |
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Jeff PamblancoService TechnicianA relative newcomer to CopyFax, Jeff brings over 18 years of experience to the company. Mr. Pamblanco specializes in the service and maintenance of machines of all volumes, and has a Bachelor of Arts in Electronic Engineering to supplement his hands-on experience. |
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Charlene VinsonService DispatcherCharlene is the point of contact for customers in Jacksonville and Gainesville with any service-related issues. Charlene ensures that the customer is completely taken care of, and follows up with surveys to ensure the customer is completely satisfied. Prior to joining CopyFax Charlene spent 10 years at Walt Disney. |
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Jeffrey GanttService TechnicianJeff has been with CopyFax for 5 years, specializing in the service of black and white and color copiers. Prior to joining CopyFax, Jeff spent 12 years in the U.S. Navy as an electronics technician, from 1990 until 2002. |
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Jamal WallaceParts ManagerJamal has been part of the CopyFax team for a year, participating in inventory duties, working in shipping and receiving, and the distribution of parts. Prior to joining CopyFax Jamal was in the U.S. Navy as a Supply Store Keeper, and he also holds an Associate of Science in Computer Technology. |
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Elwood BarclayService TechnicianElwood has been with CopyFax for three years, servicing a variety of office equipment, but specializing in helping customers scan and print over their networks. Always looking to further his expertise, Elwood has received certifications from Ricoh, Microsoft, and HP. |
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Allen WoodlandService TechnicianAllen is a service Team Leader, having spent over eight years with CopyFax. He specializes in duplicator and fax machines of all volumes. Prior to joining the CopyFax team, Allen spent 16 years in the U.S. Navy working with ordinance. |
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Charles BennettService TechnicianMr. Bennett has been with CopyFax for just over a year, but has a total of 16 years experience in the industry. He prides himself on maintaining and servicing customers’ equipment in a timely, courteous, and timely manner, and has several certifications that supplement his hands-on experience. |
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Lewis DeMaggioService TechnicianLewis is a Microsoft Certified Professional, specializing in the troubleshooting and repairs of Ricoh copy machines. Mr. DiMaggio has been with CopyFax for one year, and has his Associates Degree in Science and Networking Technology. |
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Evan AugustService RepresentativeEvan has spent 11 years in the industry, and specializes in the troubleshooting of the entire Ricoh product line. Mr. August has spent one year with CopyFax, and services St. Augustine, Green Cove Springs, and the surrounding areas. |
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Leon GodfreyShop TechnicianLeon has been with CopyFax for a year and a half, solving all of his customers’ issues with PCU’s, fusers, parts, and delivery. |
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Craig MartinService TechnicianCraig specializes in equipment connectivity, and uses his 25-years’ experience with Ricoh equipment to come up with efficient solutions to the customers’ problems. Craig also spent five years in the U.S. Navy, before beginning his career with Ricoh, and has been with CopyFax for 14 years. |
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