Joy Shaffer

Vice-President of Administration

Joy oversees all of the administrative duties for CopyFax, such as Human Resources, Payroll Administration, and Accounts Payables. In her 18 years of service to the company, she has touched upon all aspects of customer service, and is an invaluable member of the CopyFax team.

To supplement her hands-on experience and knowledge of the industry, Joy has taken part in many business seminars and participated in Ricoh University, giving her a complete understanding of the Ricoh product line.

Jason DeFoor

Customer Support Specialist

As a Customer Support Specialist, Mr. Defoor is always ready to service the customer, be it through sales support, IT Management, Document Management Analysis, and Imaging Systems Strategy. Jason has been with CopyFax for 15 years, and has experience in nearly every aspect of the company, including the production center, assembling and installing equipment, managing the production center, or providing training on imaging solutions. Jason received his Bachelor of Arts degree from the University of North Florida, majoring in Marketing.

Genesis Cox

Operations Billing Manager

Genesis has been with CopyFax for 13 years, and ensures that all CopyFax equipment and services invoices are issued in an accurate and timely manner. During her time at CopyFax, Genesis has participated in all aspects of customer service, billing, dispatch, and account receivables, and has attended Ricoh University and OMD School.

Mandie Stazenski

Administrative Assistant

For two years Mandie has made contributions to the CopyFax administrative department, handling key data for some of the company’s largest accounts. Mandie’s responsibilities include obtaining the all-important meter readings for leasing clients, commercial, and national accounts. Mandie is a customer service expert, and has also has experience in service, supplies, and dispatch.

Tambra Shurley

Administrative Assistant - Supplies

Tambra is a customer service specialist and processes purchases, supplies, and accounts receivables. Ms. Shurley has spent three years at CopyFax, and during her time here she has also participated in sales activities.

Lorraine Meredith

Receptionist

The friendly, helpful first point of contact for many Copy Fax customers, Lorraine makes contributions in every area of the business. Lorraine’s regular duties consist of answering incomings calls from clients, welcoming visitors to the CopyFax headquarters, distributing mail and indexing shipping tickets. In her free time, Lorraine continues her giving nature, performing duties as a caregiver at her church, and volunteering at a local animal shelter.

Dan Orel

Finance Manager

Dan has been a CopyFax team member for two and a half years, making sure the finances of the company are in perfect working order. His day-to-day duties center around managing the Accounts Receivable and Payable processes, and the management of the company’s cash flow. Dan also graduated from the University of North Florida with a Bachelors degree in Business Administration .

Beth Earls

Accounting Assistant

A seven-year member of the CopyFax family, Beth plays a vital role handling the company’s financial matters. She works closely with Dan Orel on Accounts Payable, processing payments, and contributing on the CopyFax bank team. In the past Beth has been invaluable working with Accounts Receivable and in collections.

Jayme Martin

Accounts Receivable Administrator

A relatively recent addition to the Copy Fax team, Jayme has been an invaluable resource to clients with questions concerning their accounts and invoices. Additionally, Jayme works with collections, processing payments that are received, and managing the flow of incoming transactions.
In addition to experience as a Customer Service Manager and a Store Manager, Jayme holds an Associate’s Degree in Business Management.

Gary Roesler

Warehouse / Inventory Manager

Mr. Roesler has been with CopyFax for seven years, and is responsible for all shipping and receiving, manages deliveries and installations, schedules and coordinates client equipment moves, and assembles, programs, and tests all equipment prior to delivery to the customer. Prior to joining CopyFax, Gary spent 23 and half years in the U.S. Navy, retired as a Chief Warrant Officer. Gary is an active member of the community, taking part in civic organizations such as the Wesconnett Masonic Lodge #297, the Wesconnett Order of Eastern Star #247, the Wesconnett Order of Rainbow for Girls #84, the Order of Amaranth – Acacia Court #10, and the Ozz Grotto M.O.P.E.R.