Joy Shaffer

Vice-President of Administration

Joy Shaffer oversees all of the administrative duties for CopyFax, such as Human Resources, Payroll Administration, and Accounts Payables. In her 18 years of service to the company, she has touched upon all aspects of customer service, and is an invaluable member of the CopyFax team.

To supplement her hands-on experience and knowledge of the industry, Joy has taken part in many business seminars and participated in Ricoh University, giving her a complete understanding of the Ricoh product line.

Jason DeFoor

Customer Support Specialist

As a Customer Support Specialist, Jason DeFoor is always ready to service the customer, be it through sales support, IT Management, Document Management Analysis, and Imaging Systems Strategy. Jason has been with CopyFax for 15 years and has experience in nearly every aspect of the company, including the production center, assembling and installing equipment, managing the production center, and providing training on imaging solutions. Jason received his Bachelor of Arts degree from the University of North Florida, majoring in Marketing.

Genesis Cox

Operations Billing Manager

Geneis Cox has been with CopyFax for 13 years and ensures that all CopyFax equipment and services invoices are issued in an accurate and timely manner. During her time at CopyFax, Genesis has participated in all aspects of customer service, billing, dispatch, and account receivables, and has attended Ricoh University and OMD School.

Dan Orel

Finance Manager

Dan Orel has been a CopyFax team member for two and a half years, making sure the finances of the company are in perfect working order. His day-to-day duties center around managing the Accounts Receivable and Payable processes and the management of the company’s cash flow. Dan also graduated from the University of North Florida with a Bachelors degree in business administration.

Beth Earls

Accounting Assistant

Beth Earls, a seven-year member of the CopyFax family, plays a vital role handling the company’s financial matters. She works closely with Dan Orel on Accounts Payable, processing payments, and contributing on the CopyFax bank team. In the past Beth has been invaluable working with Accounts Receivable and in collections.

Jamie Grimes

Contract Maintenance Billing Assistant

Jamie Grimes began working for CopyFax in 2011.  She has years of experience in both human resources and customer service which make her a valuable asset at CopyFax.  Jamie is a Jacksonville native and in her free time she enjoys volunteering with her three daughters to give back to the community.

Beth Vincent

Administrative Assistant

Beth Vincent joined the CopyFax team in 2012.  She attended Florida Atlantic University where she studied Sociology and plans to continue her education at the University of North Florida.  With over five years of administrative assistant experience, Beth has easily been able to step into her role at CopyFax.