4 Diamonds Managed IT Services
Did you know that 60% of companies that lose their data will close within 6 months of the disaster? Don’t let your company become part of this statistic. Let 4Diamonds Managed Services give you peace of mind knowing that even if disaster strikes, your data will be safe.
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Onsite & Offsite Storage
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Real-time Data Protection
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Cloud Based Disaster Recovery
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Increased Business Continuity
TouchCare Infrastructure (TCI) provides businesses with a comprehensive and scalable IT Management platform for their core IT assets such as servers, routers and switches. TCI provides unlimited remote support for these assets along with ongoing preventative maintenance, monitoring and administration. TouchCare for the Enterprise (TCE) combines all of the components of the TCI offering and bundles that with the management of the desktop and access to a full service IT Helpdesk 24/7. With TCE businesses have a full IT department at a fraction of the cost with on-demand access to the resources required to support their needs.
All TouchCare service offerings include access to a Virtual CIO (vCIO) who provides ongoing recommendations and IT Guidance on a quarterly basis. Rather than only looking in the rearview mirror, the vCIO meets with each customer quarterly to review past performance, metrics, and benchmarks based on objective measures and data; they also look forward to what needs to happen next including budgeting and planning for each quarter and the year overall.
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Pinpoint issues before they surface By proactively maintaining your system, our technology specialists are able to pinpoint issues before they surface, preventing your company from expensive downtime and other complications. |
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Powered by touchstone touchstone Managed IT Services is a Strategic Technology Partnership that provides a “best practice” foundation and framework for standardization, optimization and automation of common IT tasks and processes. |
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Support when you need it Proactive Plus provides unlimited reactive support services, which are available 24 hours a day |
Network Operations Center
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TouchCare Service Offerings:
| Availability (All devices via Ping) |  |
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| Disk Space (Servers Only) | |
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| Memory and Processor (Servers Only) | |
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| Utilization (Routers, Firewalls, Switches via SNMP) | |
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| Add/Delete Exchange Mailboxes | |
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| Perform Routing System Maintenance | |
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| Perform monthly Microsoft OS Patch Management | |
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| Perform monthly Exchange and SQL Patch Management | |
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| Perform quarterly OS upgrades to Routers, Firewalls and Switches as needed | |
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| PC Maintenance | ||
| Asset Management |
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| Case Management |
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| License Management |
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| Desktop Optimization & Management |
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| Spyware & Adware Removal |
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| VPN Client Management |
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| Virtual IT Director Analysis | ||
| Provide quarterly system review reporting package | |
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| Perform live semi-annual onsite review | |
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| 24/7 Remote Support | |
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| Unlimited support includes trouble management of issues relating to the software, functionality and use of the systems. | |
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Starting at just |
$199/per month per server
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$79/per month per user
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